Returns & Refund Guarantee

Returns & Refund Guarantee

Returns & Refund is a guarantee provided by us for every product we sell.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.

Guarentee

All products on Shop Your Watches have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the seller(Brand Owner) can prove that it is.
2. Items are as described, but you no longer want them

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order detail page. Please note that you can only open one dispute per order.

Conditions of Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page.

Please note: That you can only open one dispute per order. 

Shipping Fee in Case of Refund & Return

If you agreed with the seller to return your item, please also check the shipping fee of the product. Meanwhile if the shipping is free but it’s cost will be payable by you in the case of return & refund. If the product contains extra payment to return as a shipping fee, then the client will pay the entire shipping fee.